Keith Burroughs Resume

Keith Burroughs
Phone: 347-556-8005  E-Mail:

Keith Burroughs


To expand experience in Business Management and craft experiential learning techniques through tested industry standard methods.



Adobe Photoshop, SEO, website builders, MS Project, Project Management, Music Management, Graphic Design, Microsoft Office, Word Press, Social Media Platforms, Apple Pages, Customer Service Call Center Management, collections FDCPA compliant, Event Planning, Ad Creation, Campaign Creation, Event Consultation, Event Marketing, Implementation, Branding, Brand Distinction, Logo Design, Apple Logic, ProTools, Waves Mercury, Native instruments, Studio Mixing, Studio Recording, Artist Booking, ProTools, Waves Mercury, Native instruments, Studio Mixing, Studio Recording, Artist Booking, Project Management


IGN World Media LLC – Project Manager 01-2013 – Present

Managed project development from initiation to closure. Complete work breakdown structure to estimate effort required for each task. Clearly communicate expectations between team and stakeholders. Provide comprehensive, strategic marketing tools assist in brand distinction of client portfolio. We maximize a vision, introduce products to new markets, and build relationships with our clients, and consumers. I’ve created SWOT analysis, managed a graphic design team creating advertisements for magazines, major events, and product lines. I’ve managed a diverse portfolio of clients ranging from marketing mainstream entertainment to natural remedies. I have had the pleasure of creating and managing online / offline marketing campaigns for Mary J Blige, Monica, Carl Thomas, George Benson, The Intruders, The Manhattans, 2 Chains, Dru Hill, Meek Mills, Jada Kiss, Styles P, Juicy J, Sheila Song, Wilson Bunton, Love and Hip Hop Atlanta star Rasheedah and American Idol season 11 reality star Jermaine Jones.


Xerox – Project Manager 07-2012 – 12-2012

Managed approximately 30-40 telephone representatives, coordinated schedules, payroll, and delegated responsibilities to other staff members. Resolved any issues and solved problems throughout project lifecycle. Training new hires that didn’t have any call center experience. This Project Based role was for “open enrollment”. Kept accurate reports of calls made. Provided support assigns, and directs/delegates work; appraises performance; rewards and appropriately disciplines employees.


MRS BPO LLC – Senior Operations Manager 05-2010 – 06 – 2012

Manage Loan Department (7Clients) – Manages all systems and activities to ensure that production and quality expectations meet or exceed all departmental requirements. Ensures that all Company-related administrative electronic forms, reports, and processes are completed accurately and in a timely manner, including but not limited to payroll, employee time and attendance, and project-specific assignments. Provides support in the areas of interviewing and training employees; plans, assigns, and directs/delegates work; appraises performance; and rewards. Conducts call monitoring and data integrity reviews to ensure that production and quality expectations are being met, providing timely feedback and coaching to ensure performance metrics are being met or exceeded; observes employee demeanor, technical accuracy, and conformity to company policies; conducts ongoing observations of program performance and identifies training needs.



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